Agreement to these terms#
These Terms of Service (“Terms”) are a legal agreement between you and DocViso (“DocViso”, “we”, “us” or “our”) and govern your use of the DocViso mobile applications, docviso.com and any related products or services (together, the “Service”).
By downloading, installing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
The DocViso service#
DocViso provides tools for scanning documents, recognising text, editing and exporting files. Some features run entirely on your device. Other features, such as cloud OCR, sync, APIs and team workspaces, may require a paid plan, an account or a supported third-party provider.
We may add, change or remove features over time. We do not guarantee that every feature will be available on every platform or in every country.
Your licence to use the apps#
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable and royalty-free licence to install and use the apps on devices you own or control, for your personal or internal business use.
You may not copy, modify, distribute, sell, lease, sublicense or reverse engineer the Service, except to the extent that applicable law or an open-source licence expressly permits it. App Store and Google Play terms also apply to your download and use of the apps.
Accounts and eligibility#
You must be at least 13 years old (or 16 in the EEA and UK) to use the Service, and you must have the legal capacity to enter into these Terms. The free app does not require an account. Paid plans, sync, APIs and team features may require one.
You are responsible for keeping your account credentials secure and for all activity under your account. Tell us promptly if you suspect unauthorised access.
Subscriptions, billing and refunds#
Paid plans are purchased through the Apple App Store or Google Play. The store processes your payment and manages auto-renewal. Subscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours before the renewal date. You can manage or cancel a subscription in your store account settings. Cancelling stops future renewals; it does not generally entitle you to a refund for the current period.
Free trials convert into paid subscriptions unless cancelled before the trial ends. Prices, plan features and billing periods may change. We will give notice where required, and changes will not apply retroactively. Refunds are handled by the store under its policies, except where local law requires otherwise. You are responsible for any taxes that apply.
Free tier and advertising#
The free version of the apps is supported by advertising. Ads may be provided by Google AdMob and may be personalised according to your device settings and applicable law. We do not control the content of third-party ads. If an ad cannot load, the app may continue without it.
Paid plans may remove ads in the apps. See the pricing page for current plan details. Ad availability is not guaranteed.
Acceptable use#
You agree not to:
- use the Service for unlawful purposes or to scan, store or share content you do not have the right to process;
- violate anyone's privacy, intellectual property or other rights;
- upload or transmit malware, or interfere with the security or operation of the Service;
- attempt to access another user's data or our systems without permission;
- reverse engineer, scrape or automate the Service except as permitted by law or an applicable open-source licence;
- resell, sublicense or commercially exploit the Service without our written permission; or
- use the Service in a way that could damage, disable or impair it.
We may investigate and suspend or terminate access if we reasonably believe you have violated these rules.
Your content#
You keep all rights to the documents, images, text and other content you scan or create with the Service (“Your Content”). We do not claim ownership of Your Content. You grant us a limited licence to host, process, transmit and display Your Content only as necessary to provide the features you choose to use — for example, when you enable cloud OCR or sync.
You are responsible for Your Content and for having the rights needed to process it. Keep your own backups: the app library is stored on your device, and deleting a scan or uninstalling the app may permanently remove it. We are not responsible for lost documents.
Intellectual property#
The Service, including the DocViso name, logo, software, design and documentation, is owned by DocViso or its licensors and is protected by intellectual property laws. These Terms do not grant you any rights in our trademarks or branding. If you send us feedback or suggestions, you grant us a non-exclusive, perpetual, royalty-free licence to use them without obligation to you.
If you believe content on the Service infringes your copyright, contact us at hello@docviso.com with enough detail for us to review the claim.
Third-party services#
The Service may link to or rely on third-party products and services, including the App Store, Google Play, Google AdMob and cloud OCR providers. Those services are governed by their own terms and privacy policies. We are not responsible for their content, availability or practices, and your use of them is at your own risk.
Disclaimers#
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that OCR or other processing will be accurate, complete or error-free, that the Service will be uninterrupted or secure, or that defects will be corrected.
OCR and document processing can make mistakes, especially with handwriting, low-quality images, unusual layouts or damaged documents. Always review important documents before relying on them. The Service is not a substitute for professional legal, financial, medical or other advice.
Limitation of liability#
To the maximum extent permitted by law, DocViso and its officers, employees, agents and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill or business opportunity, arising out of or relating to your use of the Service.
To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us for the Service in the 12 months before the claim or (b) USD 50. Nothing in these Terms limits liability that cannot be limited by law, including for gross negligence, wilful misconduct, fraud, or death or personal injury caused by negligence.
Indemnification#
You agree to indemnify and hold harmless DocViso and its officers, employees and agents from any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising out of your use of the Service, Your Content, or your breach of these Terms, except to the extent caused by our own negligence or misconduct.
Termination#
You may stop using the Service at any time and delete the apps from your devices. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. On termination, your licence ends.
Sections that by their nature should survive termination — including Your Content, intellectual property, disclaimers, limitation of liability, indemnification, governing law and general provisions — will survive.
Governing law and disputes#
These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. You and DocViso agree to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, except that either party may seek relief in small claims court or for injunctive relief in any competent court.
Before filing a formal claim, please contact us at hello@docviso.com and give us 30 days to try to resolve the issue informally. Nothing in this section limits consumer rights you have under the mandatory laws of your country of residence.
Changes to these terms#
We may update these Terms from time to time. When we make material changes, we will post the updated Terms on this page, update the “Last updated” date and, where appropriate, provide additional notice in the app or by email. Changes take effect on the effective date shown above. Continued use of the Service after that date means you accept the updated Terms. If you do not agree, stop using the Service.
General#
These Terms, together with the Privacy Policy and any additional terms shown in the Service, are the entire agreement between you and DocViso regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. We are not liable for delays caused by events beyond our reasonable control. Headings are for convenience only.
Contact us#
Questions about these Terms? Email hello@docviso.com or use our contact page. We aim to respond within one business day.